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ALL DEPARTMENTS

Frequently Asked Questions

Online Customer Care:

Toll-Free: 1 (888) 970-9701  , Mon-Fri: 11AM - 5PM (EST)

Email: support@gamestreet.ca

 

In-Store Retail Customer Care:

Local: (905) 624-7992 

Hours: Mon-Fri: 10AM-9PM, Sat: 10AM-6PM, Sun:12PM-5PM

Location4141 Dixie Road, Rockwood Mall, Mississauga, ON L4W 1V5

 

 

Returns

Here at GameStreet.ca we do our utmost to guarantee the quality of every single transaction.  All our items are backed by our 90-Day GameStreet Power Warranty which includes FREE return shipping!*  An exchange or in-store-credit will be issued within 90 days. To setup a return, simply call 1-888-970-9701 or email us at support@gamestreet.ca to get a return merchandise authorization (RMA) number. A RMA number is required for all returns and is valid for only 14 days after it has been issued.

Unfortunately, we cannot accept returns for the following:
Item(s) returned more than 90 days after the date of purchase.
Item(s) that has been physically damaged or tampered with.
Item(s) that is not in its original condition (at time of sale)
Item(s) that was sold as non-returnable, as-is, or final sale.
Item(s) that has been played or opened (removed from its plastic wrap)

*Any defective used/pre-played game will qualify for an exchange or full credit only.

*Free return shipping is offered to items being exchanged or credited.

 

Shipping

We offer FREE shipping on most orders in Canada over $25. We ship Monday-Friday with the exception of holidays.  Orders that are processed before 12:00PM E.S.T. will be shipped out the same day.  Orders within Canada will be shipped via regular parcel and will take approximately 3-7 business days to arrive. Xpresspost shipments usually take 1-4 business days depending on your location.

Please note that all orders are shipped out to the billing address associated with the credit card or paypal account. 

 

canada.png Shipping in Canada

Free on orders over $25

  • 6.49 per order (on orders less than $25)

 

usimage.gif Shipping in USA

  • 12.99 per order

*Excludes items with fixed shipping costs

 

International Shipments
Unfortunately, at this time we only ship to Canadian and US households. International shipping will be coming very soon!

Tracking Information:
All Canadian shipments will be accompanied with an order confirmation and tracking information will be provided as soon as the product ships out of our warehouse, usually within 48 hours.

 Note: At this time we do not ship to remote locations. A remote location or Air Stage Office is a Post Office to or from which all mail must be airlifted for more than six (6) months of every year as a viable surface transportation alternative is not available. These offices are generally confined to remote or isolated communities.

 

 

Security

Here at GameStreet.ca your privacy is extremely importantly to us.  We take privacy and security very seriously. At GameStreet.ca we have created a PCI DSS compliant environment through the use of SSL encryption, firewalls, antivirus measures, and employing the essential PCI requirements to ensure secure transactions.  Personal and financial information that is shared between you and our servers is fully encrypted.  We use leading security software and employ some of the best security protocols possible to ensure a secure shopping environment.

 

Payment Methods

Currently, we accept Visa, MasterCard, and PayPal.  All our orders are priced in Canadian dollars (CDN). Please contact your bank or credit card issuer for information regarding foreign exchange rates and transaction costs.

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